Refund policy

Diamond Resales Return & Refund Policy

At Diamond Resales, we sell a combination of new, overstock, customer-returned, and resalable merchandise. Because our inventory comes from different sources and is sold in varying conditions, our return policy varies depending on the item type and condition.

For any return questions, contact us at info@diamondresales.com.

New Merchandise

New merchandise may be returned within 30 days of delivery, provided the item is:

  • Unused and in its original condition
  • Unworn, unwashed, or unaltered
  • Returned with original tags, packaging, and accessories (when applicable)
  • Not identified as a final-sale item

Apparel may be tried on for fit. If the item is in its original condition with tags attached and shows no signs of wear beyond briefly trying it on, it remains eligible for return within 30 days of delivery. We strongly encourage reviewing all size charts, measurements, and product descriptions carefully before purchasing to ensure the best fit.

Customers must contact Diamond Resales before returning an eligible item. Approved returns on new merchandise may be subject to a restocking fee depending on the supplier and item. Any applicable fee will be communicated prior to processing your return.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If a new item arrives damaged, defective, broken, or substantially different from what was described or ordered, please contact us within 7 days of delivery with your order information and photographs of the item or damage.

Depending on the circumstances, Diamond Resales may provide a replacement, refund, store credit, or another appropriate resolution. Please retain original packaging until the issue is resolved. Restocking fees do not apply to returns due to damage, defect, or fulfillment error.

Pre-Owned, Curated & Sustainably Sourced Merchandise

Due to the distinctive and previously owned nature of our curated inventory, pre-owned and sustainably sourced items are generally final sale and are not eligible for returns or refunds due to change of mind, fit, preference, or normal signs of prior ownership.

Each item in our collection is thoughtfully selected and described to the best of our ability, with known imperfections or notable characteristics disclosed in the product listing. We encourage customers to carefully review all photographs, descriptions, measurements, and condition details prior to purchasing.

Pre-Owned & Open-Box Items

Due to the nature of pre-owned and open-box merchandise, these items are final sale unless materially misrepresented in the listing. Diamond Resales determines if the item was materially misrepresented in the listing.

Final Sale & "As Is" Items

Items identified as Final Sale, As Is,  are not eligible for return or refund unless otherwise required by applicable law.

Sale Items

Sale and clearance items may be designated as Final Sale. Please review the individual product listing before purchasing.

Exchanges

We do not offer direct exchanges. If you would like a different item, return your eligible item in accordance with this policy and place a new order for the desired item. Please note that returned items must meet all return eligibility requirements before a refund is issued. We recommend placing your new order promptly, as we cannot reserve items while your return is being processed.

Refunds

Once an approved return has been confirmed, Please allow 5-14 business days to process approved refunds, plus 3–5 business days for your bank to post. Shipping charges are non-refundable unless the return is due to our error.

Shipping charges are generally non-refundable unless the return is due to a Diamond Resales error or the item arrived damaged, defective, or substantially different from what was ordered or described. Customers are responsible for return shipping costs in all other cases. We recommend using a trackable shipping method, as Diamond Resales is not responsible for returns lost in transit.

Our Commitment

Your satisfaction is our priority. We stand behind every item we sell and are committed to a fair, transparent shopping experience. 

Contact us at info@diamondresales.com with any concerns.